How can VoIP help your growing business?

Today’s small to medium enterprises (SMEs) are increasingly turning to hosted Voice over Internet Protocol (VoIP) for the advantages it brings to a business. There are many sources where you can find statistical evidence of just how instrumental hosted VoIP has been for the growth of many SMEs.

man drawing business strategy analytics on brick wall


Multiple surveys and studies have shown that average companies reduce monthly telecom costs by as much as 50% when they switch to a hosted VoIP system. More than a third of SMEs already use a hosted VoIP system – more than any other form of telecom service.

It goes without saying that saving money leads to your business turning more profit, having more margin for marketing as well as the ability to invest in top talent that will really push your business to the next level.

Business Growth

Every savvy entrepreneur knows that businesses wax and wane. A hosted VoIP system is fundamentally built upon the premise that you can contract or expand as needed.

So, when you are in a surge of growth where you are quickly adding personnel, you can effortlessly expand your VoIP platform. And when times call for scaling back to a leaner team, it’s just as easy to adjust.

Traditional phone systems, with all the hardware and installation that are required, are nowhere near as flexible. With business growth being your number one priority, setting up a hosted VoIP system is the obvious choice.


SMEs are twice as likely to hire full-time remote workers as larger corporations. With the ability to keep tight budgets on track by not having to invest in more office space, additional electrical bills, and adding on equipment, it’s clear why SMEs are embracing more remote and mobile employees than anyone else.

Modern-day SMEs know they need an easy solution to keep their remote and mobile workers plugged-in and reachable with a system that integrates with their in-house team. Hosted VoIP can be integrated into your current software platforms for a seamless transition to a complete telecom solution, with all the features and benefits you need.


Did you know that a hosted VoIP system can produce reports that show you exactly where your telecommunication strengths and weaknesses are?

Keeping on top of the stats regarding what your prime business hours are, how many calls your team is dealing with every day, and how many are going straight to voicemail, will help you to understand your customers, as well as your business, better.

Depending on your marketing strategy, you can also implement a data-tracking feature on any marketing campaign that is using phone numbers so that you can also keep on top of your marketing return on investment (ROI).

Customer Service

We all take features such as call forwarding, call waiting, mute and hold for granted, but when they were first introduced to businesses in the late 1970s and early 1980s, they completely changed how businesses could handle their incoming and outgoing calls.

Why not adapt the features hosted VoIP can add to your SME rather than let your competition integrate the technology and get ahead in the game?

A hosted VoIP system is easy to adapt to your current CRM (Customer Relationship Management) software, which will lead to a better customer service experience and a simplified process for your team.

Grow with VoIP

The use of hosted VoIP systems has been rising year over year. A global study conducted by Future Market Insights shows that in 2012 the corporate consumer segment had 98.9 billion subscribers with a forecast to increase to 204.8 billion by 2020.

Not only does a hosted VoIP evolve and update as quickly as technology advances, but it is also predicted to find new efficiencies and improve productivity. In short, a hosted VoIP system is essential in today’s competitive to ensure your SME is always on the cutting-edge of digital technology, which will lead to your business growth.

At DB Networks, we’re experts on how hosted VoIP can impact your business growth. Give us a call today, and we’d be happy to talk to you about what opportunities you can take advantage of by switching to a hosted VoIP system.